Walmart Liquidation Auctions FAQ
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- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply? Is there any cost to me?
Click here to create an account. Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Walmart Liquidation Auctions.
Can I apply if I am located outside of the United States?
Walmart Liquidation Auctions is only open to buyers in the United States.
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?
A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on Walmart Liquidation Auctions. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.
Can I submit my EIN (Employer Identification Number)?
No. An EIN (click here for an example of an EIN assignment letter) is a federal identification number, but a state issued certificate is required for approval on Walmart Liquidation Auctions.
How do I get a reseller's certificate?
For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.
How do I submit my reseller's certificate?
You can fax your reseller's certificate to (650) 241-3328 or send it to us.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page.
How do I bid?
Once you are an approved buyer on Walmart Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "Your Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
What condition is the merchandise in? Is it all new?
The merchandise on Walmart Liquidation Auctions is Walmart.com customer returns, unless stated otherwise. Please view the auction page for any information provided, or visit our Conditions page for details of each condition type.
All merchandise is sold "as is", Walmart Liquidation Auctions does not accept order claims for merchandise that arrives damaged. Please bid accordingly.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 5 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on Walmart Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on Walmart Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.
Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of $5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on Walmart Liquidation Auctions is in auction format only. If you only want to place one bid, you can always place a proxy bid.
Can I cancel my bid?
Please remember that every bid on B-Stock Solutions operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the highest bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.
Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in suspension of your account.
A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock Solutions will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $1,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on your "Orders" page under the "Account" dropdown.
How do I pay? How long do I have to pay?
All auctions must be paid by wire transfer, within 2 business days of auction close. Wire instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours.
Please contact firstname.lastname@example.org with any questions regarding payment.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I Pay for Orders Using Account Credits?
Using our B-Stock Balance feature, you can pay for orders with account credit that you may have accrued.
For more information please visit B-Stock Balance.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
What do I do after I have paid?
You will receive an email from B-Stock Solutions confirming your payment within 1 business day and the status of your order will be changed to "Paid" on your account. Your payment confirmation email will provide you with the details of Shipping arrangements to be made. If you do not receive your payment confirmation 3 days after your payment is sent, please contact email@example.com.
You will be provided with full address and warehouse contact information for orders that need to be picked-up by you. Please be ready to make shipping arrangements, because pickups must be made within one week of receiving instructions from Walmart.
Walmart will provide subsidized shipping for auctions in Johnstown, NY, Indianapolis, IN, North Las Vegas, NV, Greenville, SC, and Waco, TX at the calculated Shipping Cost displayed on the auction page. For details of the shipping process from these locations, please visit https://liquidations.walmart.com/shipping.
How does shipping work?
Buyer Arranges Shipping Locations (Bentonville, AR, Spartanburg, SC, Waco, TX)
For buyer arranged shipping auctions, buyers may arrange shipping through the carrier of their choice, as soon as the merchandise is confirmed as paid. Warehouse contact information is provided in your payment confirmation email. All auctions of one pallet or more have a shipping estimate provided by Freightquote.com. This estimate is calculated based on zip codes of you and the location of the merchandise, number of pallets, pallet dimensions, total shipping weight and several attributes that may vary for each buyer. While these estimates are not guaranteed, our customers have found them to be reliable in the past.
Winning bidders will receive a link in their "Bid Won" email to easily arrange shipping based on the estimate that they received on the auction page. Please note that shipping estimates are based on 48x48x52 pallets, and pallet sizes may vary greatly.
Seller Arranged Shipping Locations (Johnstown, NY, Indianapolis, IN, Las Vegas, NV, Greenville, SC)
Walmart will provide subsidized shipping rates, discounting the first 500 miles (250 for furniture). These rates are mandatory and non-negotiable. For details of the shipping process from these two locations, please visit https://liquidations.walmart.com/shipping. Additional fees will be charged for residential delivery ($90) and lift gate ($65). Buyers may not make their own shipping arrangements for these locations.
Can I pick up the merchandise myself? Can I just pay when I pick it up?
Buyer Arranges Shipping Locations (Bentonville, AR, Spartanburg, SC)
For buyer arranged shipping orders, it is acceptable to pick up the merchandise yourself, but a dock height truck is required to do so. However, pickup details are not released until the order has been paid for by wire. Your payment confirmation email will provide you with the full address and warehouse contact information.
Seller Arranged Shipping Locations (Johnstown, NY, Indianapolis, IN, Las Vegas, NV, Greenville, SC, Waco, TX)
Buyers may not pick up the merchandise themselves for either of these locations.
Do I pay you for shipping?
Buyer Arranges Shipping Locations (Bentonville, AR, Spartanburg, SC)
Payment is NOT sent to B-Stock Solutions or Walmart.com for shipping of buyer arranged shipping orders. You are responsible for arranging your own shipping for these auctions. Please do not send funds to B-Stock Solutions based on the shipping estimate that you receive.
Seller Arranged Shipping Locations (Johnstown, NY, Indianapolis, IN, Las Vegas, NV, Greenville, SC, Waco, TX)
For auctions from Johnstown, NY, North Las Vegas, NV, Indianapolis, IN and Greenville, SC, Waco, TX distribution centers, any shipping cost shown on the auction page must be included in the payment sent to B-Stock Solutions.
Do I have to pay the shipping estimate from Freightquote.com?
No. This is just an estimate and there is no requirement for buyers to arrange shipping through Freightquote.com.
I am no longer interested in the auction I won. Do I still have to pay?
All bids placed on Walmart Liquidation Auctions are binding. In the event that you do not pay for your order, you may be given the chance to pay a reinstatement fee, in order to prevent the deactivation of your account. The fee amounts are as follows, within any 12-month period:
1st Offense: $0-$10,000 Purchase Price: $100 Fee
1st Offense: $10,000+ Purchase Price: $500 Fee
2nd Offense: $0-$10,000 Purchase Price: $500 Fee
2nd Offense: $10,000+ Purchase Price: $1,000 Fee
3rd Offense: $1,000 Fee
Separate fees are imposed for orders that are canceled due to late/failure to pick up.
What if there is a problem with my order?
All merchandise on Walmart Liquidation Auctions is sold "as is", but Walmart.com attempts to be accurate as possible with the information provided. The quantity of actual Inventory Products in each lot may vary by up to 5% from the manifest (for full details, please view the Terms of Purchase). Buyers have up to 10 calendar days from the date of merchandise pickup to inspect the shipment and file a dispute for missing merchandise beyond the 5% variance by clicking the "Problem?" button from your "Orders" page and follow the instructions. Please include your original manifest, and highlight any missing items. Please also include any images, if available. For more details please visit our, Order Claims Guidelines page.
PLEASE NOTE: Walmart Liquidation Auctions does not accept any claims for merchandise that may arrive damaged. Walmart.com attempts to be as accurate as possible with the information provided, however there will likely be discrepancies in the condition or quality that is listed in the manifest.
Am I buying this merchandise directly from Walmart?
Yes! All merchandise on Walmart Liquidation Auctions is coming directly from Walmart.com. All orders are picked up from Walmart.com distribution centers.
Where is the auction merchandise located?
At this time, the auctions on Walmart Liquidation Auctions are primarily located in Johnstown, NY, Spartanburg, SC, Bentonville, AR, Indianapolis, IN, Waco, TX and North Las Vegas, NV. Each auction title and description provides the physical location of the merchandise.
How often are there new auctions?
New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the Walmart Liquidation Auctions newsletter will receive an email when auctions are opening and closing each day.
How can I contact you?
For general questions regarding registration, using the auction site or payment, the easiest way to reach us is by filling out a "Contact Us" form or sending an email directly to firstname.lastname@example.org. If you'd like to contact customer service by phone, please call +1 (866) 993-4644. If there are no available agents, please leave us a message, and we will call you back as soon as possible. Between 10AM and 6PM ET, you can chat with a live agent by clicking the "Chat With Us" link.
To reach the Walmart.com Exits and Liquidations Team directly on any other topic, please email Douglas Edwards
How can I update my personal information / change my password?
As an approved buyer, if you are logged into Walmart Liquidation Auctions and go to "My Account" from the "Account" drop down menu, you can update all contact information or change the password on your account. You can also click the "Forgot Your B-Stock Password?" link on the login page if you do not remember your password.
If you are not an approved buyer on Walmart Liquidation Auctions but you are an approved buyer on any other marketplace on B-Stock platform, you can register on Walmart Liquidation Auctions using the same login and password that you use on other sites.
How do I report a technical problem?
contact us to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on Walmart Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "Forgot Your B-Stock Password?" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can send us your reseller's certificate or fax it to (650) 241-3328.